Effective Date: 1 January 2025
Last Updated: 1 January 2025
Ez Licence Pty Ltd (ABN pending), trading as Requented ("we", "us", or "our"), operates the website requented.com and related services. We are committed to protecting the privacy of every individual who interacts with our platform, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or booking driving lessons through our platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you use Requented:
- Identity information — your full name, date of birth, and learner permit or licence number where required to coordinate lessons.
- Contact details — email address, phone number, and residential or pick-up address for driving lessons.
- Booking data — lesson dates, times, instructor preferences, vehicle type, and any special requirements you share with us.
- Payment information — credit or debit card details processed securely through our third-party payment gateway. We do not store full card numbers on our servers.
- Technical data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through cookies and server logs.
- Communications — records of emails, contact form submissions, and live chat transcripts when you get in touch with our support team.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To facilitate the booking, scheduling, and management of driving lessons between learners and accredited instructors.
- To process payments and issue receipts or invoices.
- To communicate with you regarding bookings, cancellations, rescheduling, and customer support enquiries.
- To verify your identity and eligibility for driving lessons under applicable state and territory regulations.
- To improve our platform, analyse usage trends, and develop new features that benefit learner drivers across Australia.
- To comply with legal obligations, including record-keeping requirements under Australian consumer law.
- To send you promotional communications where you have opted in. You may unsubscribe at any time.
3. How We Store and Protect Your Data
Your personal information is stored on secure servers located in Australia. We employ industry-standard security measures, including encryption in transit (TLS/SSL), encrypted databases at rest, role-based access controls, and regular security audits. Despite our best efforts, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or de-identified.
4. Sharing with Third Parties
We do not sell your personal information. We may share your data with the following categories of third parties, solely for the purposes described in this policy:
- Driving instructors — your name, contact details, and lesson preferences are shared with the instructor you book so they can deliver your lesson.
- Payment processors — secure third-party gateways that handle transaction processing on our behalf.
- Analytics providers — services such as Google Analytics that help us understand how visitors use our website. These providers receive anonymised or aggregated data only.
- Legal and regulatory bodies — where required by law, court order, or government regulation.
- Service providers — hosting, email delivery, and customer support tools that assist in operating our platform, each bound by data processing agreements.
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you and request a copy.
- Correct any inaccurate, incomplete, or out-of-date information.
- Request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to any legal obligations we must satisfy.
- Withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
7. Children's Privacy
Our platform is intended for individuals who are eligible to hold a learner permit or driver licence in their respective state or territory. We do not knowingly collect personal information from children under the age of 15 without parental or guardian consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take corrective action.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests relating to your privacy or this policy, please contact us:
Ez Licence Pty Ltd
WOTSO Adelaide, 217-219 Flinders St, Adelaide, SA 5000, Australia
Email: info@requented.com